Privacy policy

This page summarizes how Ernährung & Sport processes personal data for its website, mobile app and digitally supported consultations.

The policy covers member, contact, contractual, health, nutrition, activity, consultation, recording and technical data; contractual and voluntary processing; Microsoft Teams recordings and transcripts; the mobile app, website and InBody; human review of digital suggestions; anonymized learning; processors and international processing; retention, security and data-subject rights.

Ernährung & Sport does not sell personal data or disclose it for third-party advertising or commercial purposes. Voluntary consent can be withdrawn for the future, and relevant digital results are reviewed by a counsellor before professional use.

This page is an informational translation. The complete German privacy policy is legally binding.

Contact privacy: collection and purpose

1. Information we collect

Through the contact form, we collect your first and last name, the contact details you provide, your preferred contact method, the category you select, and the subject and content of your message.

You can choose email or telephone as your contact method, or indicate no preference. We use the information needed for that method to contact you about your request.

We also record the version of the privacy notice displayed and the time when you acknowledged that you had read it.

2. How we use this information

We use your information to receive your request, keep a record of it, review it within our team and respond using your chosen contact method.

The category you select helps us route your request. The final assessment and handling are carried out by the responsible people. Once your request has been recorded successfully, you receive a reference number.

3. A free initial consultation is a separate process

If you would like a free initial consultation, we direct you to the separate initial consultation assistant. This transfer does not create a general contact request.

The information and privacy notices for that separate process are displayed there.

4. Please do not send sensitive documents

Please do not send health data, medical documents, copies of identity documents or passwords through the general contact form. You can ask general questions about nutrition or sport without providing personal health information.

If we need additional or particularly sensitive information to handle your request, we will inform you of an appropriate secure way to send it.

5. Data protection requests and withdrawal of consent

You can use the relevant categories to submit data protection requests or withdraw consent that you previously gave voluntarily.

Your request is recorded, reviewed and handled by the responsible people. The contact form does not automatically change your account settings, delete data or carry out the actions you request.

Withdrawal applies to future processing. Details about your data protection rights and how such requests are handled are explained in the relevant privacy section.

6. A contact request is not consent to advertising

Submitting a general contact request and acknowledging the privacy notice do not constitute consent to advertising, Meta tracking or the use of health data for additional purposes.

Voluntary consent is requested separately.

Checkbox text

I have read the privacy notice for contact requests.