Contact
How can we help you?
Contact us through our digital contact service. We will get back to you as soon as possible.
Why we ask first
Your selection determines the next step
The initial consultation remains separate from central request intake. Other requests receive a reference and are triaged manually.
| Selection | Intended for | Next step |
|---|---|---|
| Free initial consultation | You want to learn about our offer. | Continue to the consultation assistant; no general request is created. |
| Nutrition or sports question | You have a general professional question. | We record the question and review it as a team. |
| Data protection request | You have a question or want to exercise a data protection right. | We record the request and clarify the necessary steps manually. |
| Withdraw consent | You want to withdraw voluntary consent. | We record and review the withdrawal in a controlled process. |
| Partnership or cooperation | You are asking on behalf of an organisation or collaboration. | We review the request manually. |
| Support | You need help with the app, account, booking or service. | We review the case and contact you. |
| General request | No other selection fits better. | We assign the request during central triage. |
| Complaint or problem | You want to report an incident or problem. | We document and review your request. |
Free initial consultation
- Intended for
- You want to learn about our offer.
- Next step
- Continue to the consultation assistant; no general request is created.
Nutrition or sports question
- Intended for
- You have a general professional question.
- Next step
- We record the question and review it as a team.
Data protection request
- Intended for
- You have a question or want to exercise a data protection right.
- Next step
- We record the request and clarify the necessary steps manually.
Withdraw consent
- Intended for
- You want to withdraw voluntary consent.
- Next step
- We record and review the withdrawal in a controlled process.
Partnership or cooperation
- Intended for
- You are asking on behalf of an organisation or collaboration.
- Next step
- We review the request manually.
Support
- Intended for
- You need help with the app, account, booking or service.
- Next step
- We review the case and contact you.
General request
- Intended for
- No other selection fits better.
- Next step
- We assign the request during central triage.
Complaint or problem
- Intended for
- You want to report an incident or problem.
- Next step
- We document and review your request.
Selection guide
Which selection fits your request?
Choose the closest category. Our team will review the assignment.
| Example | Selection | Note |
|---|---|---|
| I want to learn about your guidance. | Free initial consultation | You continue to the consultation assistant. |
| I have a general nutrition or sports question. | Nutrition or sports question | Do not include health data in free text. |
| What personal data do you process about me? | Data protection request | Do not send identity documents; we will contact you separately if needed. |
| I want to withdraw consent. | Withdraw consent | The request does not execute the withdrawal automatically. |
| I am planning a collaboration. | Partnership or cooperation | Name the organisation and subject. |
| I cannot sign in to the app. | Support | Do not send passwords or access codes. |
| When are you available? | General request | We assign it manually. |
| I am unhappy with a service. | Complaint or problem | Describe the situation without sensitive data. |
I want to learn about your guidance.
- Selection
- Free initial consultation
- Note
- You continue to the consultation assistant.
I have a general nutrition or sports question.
- Selection
- Nutrition or sports question
- Note
- Do not include health data in free text.
What personal data do you process about me?
- Selection
- Data protection request
- Note
- Do not send identity documents; we will contact you separately if needed.
I want to withdraw consent.
- Selection
- Withdraw consent
- Note
- The request does not execute the withdrawal automatically.
I am planning a collaboration.
- Selection
- Partnership or cooperation
- Note
- Name the organisation and subject.
I cannot sign in to the app.
- Selection
- Support
- Note
- Do not send passwords or access codes.
When are you available?
- Selection
- General request
- Note
- We assign it manually.
I am unhappy with a service.
- Selection
- Complaint or problem
- Note
- Describe the situation without sensitive data.
Your request
What we record and how we handle it
We record only the information needed to process and track your request.
We record
- Your form details and the time received.
- The acknowledged version of the privacy notice.
- A reference number and processing status.
- A profile link only when email and phone clearly match together.
Important to know
- The request alone is not consent to advertising.
- The spam-protection token is checked but not stored.
- Withdrawals and data protection requests are reviewed manually.
- We request additional evidence only when necessary.
Frequently asked questions
Good to know before you write
Four short answers about the contact form.
Do I need an account to send a request?
No. You can use the contact form without signing in or being a member.
Can I send documents or sensitive information?
No. Do not send identity documents, health data or medical records. If we need more information, we will contact you through an appropriate secure channel.
What does the reference number mean?
It identifies your request. It is not a promise of a specific processing time or outcome.
I want an initial consultation. Which option should I choose?
Choose “Free initial consultation”. You continue to the existing consultation assistant and no general contact request is created.
Looking for guidance?
Start directly with a free initial consultation
The consultation assistant guides you through the next steps without creating a general contact request.
Start initial consultation